01962 866592

Delivery and Returns

Delivery

All deliveries are made via Royal Mail or a reliable courier company and we aim to despatch all purchases within 1 working day of receiving your order (although more often than not we send them out the same day). If you need your order sooner rather than later then please call us on 01962 866592 during normal working hours or send an email to enquiries@parklifekids.co.uk and we will push your order to the top of the queue!

UK

Standard Delivery - £3.95 for all orders under £30.00 and FREE on all orders over £30.00!

Delivery is made using either Royal Mail Standard Mail or a reliable courier company.  You should allow between three and five working days from posting to receive your order but it can take a little longer.

Special Delivery - £9.00

Delivery is made using Royal Mail Special Delivery Service and they guarantee to deliver packages on the next working day. To use this service we will need to receive your order by 2pm, Monday to Friday. Someone will need to be available at the delivery address to sign for the package. Orders received after 2pm on a Friday will be dispatched the following Monday.

Europe

Standard Delivery – £9.00

Delivery is made using Royal Mail Airmail or a reliable courier company. You should allow up to seven working days from posting to receive your order but it can take a little longer.

Rest of the World

Standard Delivery - £15.00

Delivery is made using Royal Mail Airmail or a reliable courier company. You should allow up to 10 working day from posting to receive your order but it can take a little longer.

Lost Packages

We cannot be held responsible for any packages that get lost in the post but we will do our best to help with your enquiries. If you are a UK customer and would like a tracked delivery service then please choose Special Delivery. If you an International customer and would like a tracked delivery service then please contact us by sending an email to enquiries@parklifekids.co.uk and we will advise you of the different delivery options available and the costs.

Customs Information

We are unable to calculate and are not responsible for any customs or import duties which may apply to your purchases. Delays may occur in customs which may affect the delivery time quoted and this is beyond our control.

Returns

We really hope that you will be very happy with your purchases, however, if for any reason you would like to return a product then that’s not a problem provided you return it to us within 14 days, unworn in its original packaging and with labels attached. To return any item please send an email to enquiries@parklifekids.co.uk and we will provide you with details of how to return a product. Please note that you will be responsible for carriage costs when returning purchases to us and these costs will only be refunded if the goods being returned are faulty. We recommend that you obtain a free Certificate of Posting from the Post Office as we cannot be held responsible for parcels lost or damaged in transport.